Website Help

Please clear your browser history, cookies, and cache. Routinely clearing these items will improve your browsing experience resulting in faster internet access and more storage space on your device.

Chrome users:

1. On your computer, open Chrome.

2. Simultaneously on your keyboard, hold CTRL +H and then on the left, select clear browsing data.

3. Choose the time range, for both basic and advanced to all time.

4. Select the types of information you want to remove.

    a. Under basic, it is suggested to check off browsing history, cookies and other site data, and cache images and files.

    b. Under advanced, it is suggested to check off browsing history, download history, cookies and other site data, and cache images and files.

5. Click clear data.

6. After clearing, close all Chrome windows completely.

Microsoft Edge users:

1. On your computer, open Microsoft Edge.

2. Simultaneously on your keyboard, hold CTRL +H.

3. Select the trash bin icon.

4. Under Clear browsing data > Choose the time range all time > It is suggested to select Browsing history, Download history, Cookies and other site data, Cached images and files are checked off > select Clear now.

5. After clearing, close all Microsoft Edge windows completely.

Safari users:

1. In the Safari app on your Mac, choose Safari > Settings, then click Privacy.

2. Click Manage Website Data.

3. Select one or more websites, then click Remove or Remove All.

Your username will be one of the following:

• a seven digit number that was assigned to you 
• a username that you created, containing letters and/or numbers

Your password will be:

• Between 8 to 20 characters long
• Both letters and numbers
• At least one UPPERCASE letter
• At least one lowercase letter
• At least one number
• Case sensitive
• Not containing user name or the word “MetLife, Bright, or Password”
• Not containing special characters other than a hyphen (-) or an underscore (_)

You have the ability to reset or unlock your password, or if you have forgotten your username we can remind you.

Or, if you're stuck or need help with registration, you can contact our Advisor Login Support Team at 800-504-0739.

Your new password MAY NOT:

Contain the words "met" or "bright"
Consist of special characters
Be the same as any of your 12 previous passwords 

Your new password MUST contain:

Between 8 to 20 characters long

• Both letters and numbers
• At least one UPPERCASE letter
• At least one lowercase letter
• At least one number
• Case sensitive
• Not containing user name or the word “MetLife or Password”
• Not containing special characters other than a hyphen (-) or an underscore (_)

MetLifePro.com is a producer portal for financial professionals. Please visit MetLife.com for customer login information.

MetLifePro.com is a producer portal for financial professionals.  Only licensed, registered advisors are permitted to login to this site and use any of the applications within it.