Website Help

MetLife Advisor Support

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What is my username/password?

Your username will be one of the following:

a seven digit number that was assigned to you
a username that you created, containing letters and/or numbers

Your password will be:

between 8-10 characters long
both letters and numbers
at least one UPPERCASE letter
at least one number
case sensitive

I need help to register, unlock and/or reset my account.

If you have set up your challenge questions you have the ability to reset or unlock your password, or if you have forgotten your username we can remind you.

Or, if you're stuck or need help with registration, you can contact our Advisor Login Support Team at 800-504-0739.

I need to update my password. What are the password requirements?

Your new password MAY NOT:

Contain the words "met" or "bright"
Consist of special characters
Be the same as any of your 12 previous passwords

Your new password MUST contain:

Between 8 - 10 characters
Both letters and numbers
At least one UPPERCASE letter

I'm a MetLife customer and I'm having trouble logging in.

MetLifePro.com is a producer portal for financial professionals. Please visit MetLife.com for customer login information.

I work for a financial advisor and am having trouble logging in.

MetLifePro.com is a producer portal for financial professionals. Only licensed, registered advisors are permitted to login to this site and use any of the applications within it.

IMPORTANT REMINDER:

Your account will be locked after 100 days of inactivity, and you will be unable to login.

If you have previously set up challenge questions you have the ability to reset or unlock your password, or if you have forgotten your username we can remind you.

To set up challenge questions, after logging in visit the "Password Reset Profile" link on the homepage, or on the My Business page.