Website Help

MetLife Advisor Support
What is my username/password? Website Help Website Help

Your username will be one of the following two types:

  • A seven digit number that was assigned to you
  • A username that you created, containing letters and/or numbers

Your password is...

  • at least 8 characters long
  • both letters and numbers
  • at least one UPPERCASE letter
  • case sensitive


If you have set up your challenge questions you have the ability to reset or unlock your password, or if you have forgotten your username we can remind you. 

I need help to unlock and/or reset my account. Website Help Website Help

If you have set up your challenge questions you have the ability to reset or unlock your password, or if you have forgotten your username we can remind you. 

Or, if you're stuck, you can contact our Advisor Login Support Team at 800-504-0739.

I need to update my password. What are the password requirements? Website Help Website Help

Your new password cannot be the same as any of your 12 previous passwords.

Your new password must contain... 

  • At least 8 characters
  • Both letters and numbers
  • At least one UPPERCASE letter


And, keep in mind that your password is case sensitive.

I'm a MetLife customer and I'm having trouble logging in. Website Help Website Help

MetLifePro.com is a producer portal for financial professionals. Please visit MetLife.com for customer login information.

I work for a financial advisor and am having trouble logging in. Website Help Website Help

MetLifePro.com is a producer portal for financial professionals.  Only licensed, registered advisors are permitted to login to this site and use any of the applications within it.

 

IMPORTANT REMINDER:

Your account will be locked after 100 days of inactivity, and you will be unable to login.

If you have previously set up challenge questions you have the ability to reset or unlock your password, or if you have forgotten your username we can remind you. 

To set up challenge questions, after logging in visit the "Password Reset Profile" link on the homepage, or on the My Business page.